LIFETIME WARRANTY (THIS SHOUD BE THE DROP DOWN MENU TITLE)
BUY WITH CONFIDENCE
Our Lifetime Warranty is valid for all jewellery purchased directly from FIFTH NYC or through one of our authorised retail partners.
When you purchase FIFTH NYC products, you buy the peace of mind of protection for any and all material and manufacturing defects (with the exclusion of self inflicted damage).
All items are thoroughly checked for scratches, chips, water damage and fading before they are sent out!
Please note that our products can vary in material, whilst most products are 925 Sterling Silver with 18k Plating, some of our items consist of a copper, stainless steel or even brass base metal but with 18k plating, if you are unsure please check the item descriptions.
WHAT ISNT COVERED
The Warranty does not cover…
Tarnishing (fading, discolouration, deterioration, please see our caring for your jewellery section to help prevent this)
Lost or stolen goods or parts
Scratches or chips (self inflicted)
Everyday wear and tear, improper handling or negligence
Damage due to repairs or adjustments handled by a third party
Lost or stolen goods or parts
Scratches or chips (self inflicted)
Everyday wear and tear, improper handling or negligence
Damage due to repairs or adjustments handled by a third party
However
For a small fee we can recolour and resize items for a small fee, please contact us for more details!
We’ll happily provide you with a like-for-like replacement for your item if it is proven to have defective material or manufacturing under normal use. There is no charge to you at all for this guarantee.
If your item isn’t available (highly unlikely), we will offer an alternative of equal value or similar style.
Your replacement item will be covered by the same unwavering warranty as your original item and will be protected from the date of issue.
You must provide a proof of purchase in order for your Warranty to be valid.
YOUR WARRANTY - LIFETIME PROTECTION
Your FIFTH NYC jewellery is protected for life, we will honour our replacement policy for all items that have proved to have manufacturing defects.
HOW TO MAKE A WARRANTY CLAIM
Contact our friendly team so we can determine the issue and advise on a suitable solution. You can email them via – sales@fifthnyc.com
